Our Commitment to Fresh Flower Returns and Customer Satisfaction
Fresh Flowers Guarantee in Bloomsbury
As your trusted local Bloomsbury florist, we take pride in delivering the highest quality fresh flowers to households and businesses throughout Bloomsbury and the surrounding areas. Our dedicated team ensures each arrangement arrives vibrant, beautiful, and exactly as expected. To give you peace of mind, we offer a comprehensive Fresh Flowers Guarantee, supporting our reputation for reliability and premium service.
Damaged-on-Arrival Policy
We take every precaution to ensure your flowers arrive in pristine condition. However, on the rare occasion your order arrives damaged or not as described, please notify us as soon as possible—preferably within 24 hours of delivery. To help us resolve the issue quickly, kindly provide clear photographs showing the condition of the flowers on arrival and a description of the damage or discrepancy. Rest assured, we are committed to rectifying any genuine issue promptly and courteously.
Freshness Window & Quality Assurance
At Bloomsbury Flowers, we guarantee outstanding freshness with every order. Our flowers are sourced daily and arranged with great care to ensure lasting beauty. We promise that, if cared for according to the provided instructions, our flowers will remain fresh and vibrant for a minimum of 5 days from delivery. If for any reason your flowers do not meet this standard, please contact us within this freshness window so that we may address your concerns in line with our guarantee.
Refund and Replacement Options
Your satisfaction is our priority. If your flower arrangement or gift does not meet expectations due to quality or delivery issues, you have two resolution options:
- Replacement: We will arrange for a prompt replacement of your bouquet or product, delivered at a time convenient for you.
- Refund: If a replacement is not suitable or possible, we offer a full or partial refund based on the nature and extent of the issue.
To evaluate your claim fairly, we may request relevant details regarding your order and images documenting any concerns. Our team aims to process refunds and replacements swiftly, ensuring a positive experience at every step.
Complaints Process
We value your feedback and are committed to continually improving our service. If you wish to raise a complaint, please reach out to our customer service team with your order details and a clear description of the issue. We will aim to acknowledge your complaint within one working day and strive to resolve it as quickly as possible, generally within three working days. Where further investigation is required, we will keep you updated on the progress and outcome.
Trusted Local Service
Bloomsbury Flowers has established a reputation as a trusted local florist in Bloomsbury, catering to the needs of residents and businesses locally. We invite you to experience our commitment to quality, transparency, and outstanding customer care on every order.
Thank you for choosing Bloomsbury Flowers. If you have any questions or require further assistance regarding returns, refunds, or complaints, our friendly team is here to help.
