Bloomsbury Flowers Online Delivery Legal Terms & Guidelines

Bloomsbury Flowers E-Commerce Terms & Conditions

Terms & Conditions for Online Flower Delivery in Bloomsbury

Welcome to Bloomsbury Flowers. These Terms & Conditions govern all orders and transactions made through our online flower delivery service. By using our website to purchase flowers and products, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before placing any order. These Terms apply to customers residing in Bloomsbury and the surrounding areas.

1. Introduction

Bloomsbury Flowers offers an online platform for flower purchases and delivery within Bloomsbury and neighbouring localities. These Terms & Conditions apply to every order placed via our website. By placing an order, you are confirming that you have read and accepted these Terms.

2. Eligibility

To place an order with Bloomsbury Flowers, you must be at least 18 years of age and capable of entering a legally binding contract. If you do not meet these criteria, please do not use our service.

3. Order Process

3.1 Placing Your Order
You can place an order through our website by adding selected products to your shopping basket, providing necessary recipient information, and proceeding through the checkout process. Please ensure that all details provided—including delivery address, date, and recipient contact information—are accurate and complete. Bloomsbury Flowers will not be responsible for delivery failures due to incomplete or incorrect information.

3.2 Order Confirmation
Upon successfully placing your order and completing payment, you will receive an order confirmation. This email or page confirmation signifies that we have received your order and payment, but it does not guarantee acceptance. Orders are accepted at our sole discretion, and we reserve the right to refuse any order without providing a reason, in which case a refund will be given if payment has already been received.

3.3 Changes to Orders
If you need to amend your order details, please contact us as soon as possible. We will do our best to accommodate your request if your flowers have not yet been prepared or dispatched. However, we cannot guarantee that changes can be made after an order is confirmed.

4. Product Availability, Substitutions and Images

4.1 Availability
All products are subject to availability. In rare instances where items require substitution due to seasonal variations or stock shortages, we reserve the right to replace any item with one of equal or higher value and similar quality.

4.2 Illustrations
Images on the website are for illustrative purposes only. Colours, varieties, and presentation may vary slightly due to nature and seasonal availability. Some flowers or foliage may occasionally be unavailable and will be substituted with the closest available alternative at our discretion, while maintaining the arrangement's overall style and value.

5. Pricing and Payments

5.1 Prices
All prices on our website are displayed in pounds sterling (GBP) and are inclusive of VAT, where applicable. Prices are subject to change at any time without notice. The price payable will be the price displayed on the website at the time of placing your order.

5.2 Payment Methods
We accept payment by most major credit and debit cards, including Visa and Mastercard, and may offer secure payment gateways such as Stripe or PayPal. Your payment will be processed at the point of order. All payments are subject to validation checks and authorisation by your card issuer or bank. Should your payment be refused, your order cannot be processed.

5.3 Security
We take payment security seriously and use reputable payment processing services. Your card details are not stored on our servers. Please review our Privacy Policy for full details of how your information is handled.

6. Delivery Policy

6.1 Delivery Areas
We deliver to addresses in Bloomsbury and the immediate surrounding areas as specified on our website. If your desired delivery location is not within our standard delivery area, please contact us prior to placing your order.

6.2 Delivery Dates & Times
When you place your order, you may be able to select a preferred delivery date and time. While we strive to meet your preferences, delivery dates and times are not guaranteed. Circumstances beyond our control (such as traffic, severe weather, or supply issues) may impact delivery schedules. We recommend ordering in advance, especially during peak seasons.

6.3 Delivery Procedures
If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour or in a safe location at the delivery address, and a delivery note will be posted through the letterbox. If neither option is possible, we will attempt to contact the recipient to re-arrange delivery, which may incur additional charges.

6.4 Delivery Charges
Any applicable delivery charges will be clearly indicated at the checkout stage prior to payment. Some postcode areas may incur additional charges due to distance or logistical requirements.

7. Cancellations and Refunds

7.1 Cancellations by You
You may cancel your order up to 24 hours before the scheduled delivery date by contacting us directly. Orders for same-day delivery or orders already prepared or dispatched cannot be cancelled or refunded. Where a valid cancellation is made as per these guidelines, you will receive a full refund to your original payment method.

7.2 Cancellations by Us
We reserve the right to cancel your order if we are unable to fulfil it for reasons such as unavailability of flowers, incorrect or incomplete order details, or payment problems. In these cases, you will be notified and receive a full refund.

7.3 Refund Policy
If you are unsatisfied with your flowers or believe they have not been delivered as specified, please contact us within 24 hours of receipt. We may request photographic evidence to support claims for refunds or replacements. Any refunds approved will be processed to the same payment method used for the original transaction.

Please note that due to the perishable nature of flowers, refunds and replacements are offered at our discretion and subject to the circumstances of each case.

8. Liability

8.1 Limitation of Liability
To the extent permitted by law, Bloomsbury Flowers shall not be liable for any indirect, incidental, or consequential damages or losses relating to your use of our services, including but not limited to loss of profits, data, or goodwill.

8.2 Force Majeure
We are not liable for any failure or delay in performing our obligations under these Terms resulting from events beyond our reasonable control, including but not limited to war, natural disasters, adverse weather, strikes, governmental action, or supply shortages.

8.3 Maximum Liability
Our maximum liability to you in respect of any order will be limited to the total price of that order, including any applicable delivery charges.

8.4 Customer Responsibility
It is your responsibility to ensure the safe and appropriate handling of flowers upon receipt. Bloomsbury Flowers cannot accept liability for damage or deterioration of products after successful delivery.

9. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is owned by or licensed to Bloomsbury Flowers. You must not reproduce, duplicate, or exploit any part of our content for commercial purposes without prior written consent.

10. Privacy and Personal Data

Personal information provided to us during the order and delivery process is handled in accordance with current UK data protection legislation. Please refer to our Privacy Policy for further details on how we collect, use, and safeguard your data.

11. Amendments to Terms

We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in our service, legal obligations, or business practices. Updated Terms will be posted on our website, and it is your responsibility to review them before placing an order.

12. Governing Law and Jurisdiction

These Terms & Conditions, and any contract between us and you, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any disputes or claims arising from or related to these Terms, our website, or any orders placed through it.

13. General Information

If any provision in these Terms & Conditions is determined to be unenforceable, it will not affect the validity and enforceability of the remaining provisions. No failure or delay by Bloomsbury Flowers in exercising any right or remedy will constitute a waiver of that right or remedy.

These Terms & Conditions constitute the entire agreement between Bloomsbury Flowers and you—the customer—regarding sales and deliveries from our online flower shop serving Bloomsbury and its surrounding districts.

14. Contact and Customer Service

For any queries or issues relating to orders, deliveries, cancellations, or these Terms & Conditions, customers in Bloomsbury and the surrounding areas are encouraged to contact our customer service team via the details provided on our website. We aim to respond promptly to all reasonable queries and resolve issues as efficiently as possible.

Note: These Terms & Conditions apply specifically to customers in Bloomsbury and the surrounding areas, ensuring clarity and fairness in all transactions carried out via our online flower delivery platform.